Live training (whether through videoconference or a live course on a learning management system) or an eLearning course with knowledge checks is suggested so that learners can receive immediate feedback. Inclusion of a post-test – as well as an electronic guide describing jurisdiction-specific protocols – is strongly recommended.

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Topic areas and training resources


Describe in detail the actions and requirements associated with each step of the case investigation process at the jurisdiction level.

  • Notification of positive test results
  • Interview
    • Explanation of confidentiality
    • Health risk assessment (e.g., signs/symptoms, underlying health conditions)
    • Rationale and instructions for (voluntary) self-isolation
    • Self-isolation tools and supports assessment
    • Identification of contact elicitation window
    • Contact elicitation, including self-referral of contacts and current status of contacts
  • Protocol for workplace/congregate setting exposures (i.e. correctional facilities and shelters)
    • General
    • Implications for contact elicitation
    • Referral to infection control personnel and guidance
  • Follow-up

Learn what “a day in the life” of a case investigator looks like by hearing from an experienced case investigator.

Question-and-answer session



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