Virtual coaching and mentoring, learning collaborative are suggested to provide opportunities for continuous quality improvement of case investigation encounters.
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Topic areas
- Listening in on calls for quality
- Using a rubric to document case investigators’ competencies and areas for improvement
- Follow up discussion between supervisors and case investigators on difficult cases and methods to improve the quality of the case investigation, data collection, contact elicitation, and experience of case and case investigator
- Monitoring timeliness, documentation, and outcomes from investigations
- Learning collaboratives to help case investigators problem solve and learn from each other